In social and professional contexts, first impressions are often made by the quality of one’s communication, how one speaks. It is believed that “85 percent of one’s success in life is directly due to communications skills” (93). The key to navigating interactions is to be sensitive and strategic. The question of “What do you do?” can be awkward or limiting; it can make people uncomfortable, especially if they are between jobs or if their profession is stigmatized. Instead, a more inclusive, tactful question is “How do you spend most of your time?”

One’s own answer to “What do you do?” can impact job-seeking and networking. It is advised to focus on specific skills or experiences that align with a listener’s interests. The concept of a “Nutshell Résumé” is introduced, a personalized response. For example, a sales trainer can offer a “proven method that can increase your sales from 20 to 30 percent over the next twelve months” (99) to make an impact.

Having a rich vocabulary is not just an academic asset but a tool that can shape others’ perception. Using a range of words can make one seem more intelligent, leading to benefits like job promotions. A simple 50-word shift from common phrases can elevate one’s language from mundane to compelling; the use of a thesaurus, self-made or otherwise, can help with this process.